Great Property and Staff but Poor Maintenance

This was our second visit to Viceroy Los Cabos. A few things have changed since we had an amazing experience 2 years ago. Unfortunately the value of exchanging into the property has declined with recent addition of resort fees @$35 per day PER GUEST Plus 16% tax and $70 cleaning fee! Our beautiful 2 br (non- private master fyi) villa had multiple appliance issues this trip. The freezer (and thus icemaker) failed. The combination Microwave/Convection oven was broken so food we had bought to convection-bake (frozen foods ie pizza, wings, french fries etc) during our stay was wasted. 2 of the 4 induction stove burners were out. And the built-in Miele coffee center did't work due to "descaling maintenance required." Kitchen utensils and cookware were lacking for a "deluxe" 2 br unit. Any attempt to repair appliances while we were there was met with shrugged shoulders and no offers by management to offset any resort fees (which would have offset our disappointment). Overall, the Viceroy seems to be suffering from deferred maintenance issues and lack of attention to detail for such a "high-end" property. But the employees (not management) were excellent and did what they could to help. Sadly, we won't be back after this, our least enjoyable experience (all of my other reviews have been 5 star) in my 10 year membership with Third Home.”

Great Vacation

We had a great time in Los Cabos. The condo has beautiful views, comfortable beds and well stocked kitchen. Hotel staff was really helpful. Close to a grocery store and nice restaurants.”

Dream Vacation

Our room was spectacular and had an ocean view from our large patio. The staff were friendly and the resort is beautiful. We got a Cacao Healing massage and it was one of the best massages I've ever had. ”

Fantastic Property

The property was extraordinary and the service matched. The food exceeded all expectations as well. Prices were high, but not surprising given Cabo’s prices in general. The 2BR condo is phenomenal as well. ”

Gorgeous! Loved it!

Wonderful design. Comfortable and friendly. Walking distance to San Jose de Cabo. Travelled with friends and we all loved every minute… including the lighting of the Christmas tree one sunny evening. Highly recommended.”

Disappointed

Viceroy is a lovely property but the service level is far below what we thought it would be. There was not a day that went by that I didn’t have to call to have something repaired. Had to pay $35 a person for a resort fee and I don’t what it was actually for. Had a room with no view and was told that this is the room that they usually give to Third Home reservations. Also those who were not there on third home had a stocked mini bar…we did not. I ask for something else and was told I did not have that kind of reservation. Will never go back there and I hope that people using my property at Diamante were treated better. ”

Beautiful. Sumptuous. Super friendly.

Absolutely thrilled to share our fantastic experience at Viceroy Los Cabos! The stunning property, amazing two-bedroom condo, delectable food and drink, along with impeccable service and super friendly staff, make it a top-notch destination. If our enthusiasm spoke volumes, it would be a 10! We can't wait to return for another memorable stay!”

Beautiful and luxury resort

The resort is beautiful. We received a complimentary upgrade to a more spacious unit, and it was truly breathtaking. The cleanliness was impeccable. While the beach wasn't suitable for swimming, the pools were delightful. The resort's restaurants were ok, but slightly on the expensive side. Fortunately, the town is just a 10 minute Uber ride away. The gym surpassed my expectations and is the best I've seen in any resort. On the downside, the front desk service could use some improvement. Despite this, I would highly recommend this resort if you're seeking a luxurious getaway.”

Beyond gorgeous!

A wonderful, magical place to stay. Book it if you can. The staff are lovely, the roof top bar is great, We cooked in our fabulous apartment and shopped at the nearby supermarket and there are a range of restaurants nearby as well as on site. Great weather beautiful pools all around and spectacular sunsets/sunrises by the beach. The apartments are fractional ownership and they give you the details but NO high pressure selling at all. A great week! ”

Excellent Stay

Terrific stay at the 2-bed condo at Viceroy. The service was very good, especially the residence concierge team who were able to make excellent dining recommendations. San Jose is a quieter part of Cabo (can walk into the town in about 20 minutes), but still has very good restaurants and is safe. While the beach isn't swimable, the hotel pools are fun. Spa is excellent and I highly recommend a treatment. F&B is good and prices are reasonable for caliber of hotel. The food for lunch at the beach restaurant was some of the best. Good is also golf available close by. I'd especially recommend Palmilla. I intend to stay again!”

Viceroy Los Cabos

Phenomenal resort ,great location. Room was beautiful,service was great. The only complaint that I have is the food could be better.overall, I would go back in a second.”

Outstanding

The Viceroy is top-notch. Great service. The property is immaculate. Considering the number of rooms/apartments, the layout lends to a very private experience. With the rooms facing directly East, we enjoyed watching the unencumbered view of the sunrise every morning over the Pacific/Sea of Cortez, making coffee on our secluded balcony extra special. To be expected, the prices of food, drinks, and spa services are similar to any 5-star resort in America. Complimentary valet parking was a welcome surprise. We would love to return - SOON!”

Viceroy Cabos

Luxurious condo and hotel. Beautiful pools. Beautiful gym and restaurants. Beach is not swimmable and sand is walkable but ideally with beach shoes. Food and drinks are crazy expensive but this is the case in most of the area restaurants. Fantastic stay!”

Gorgeous

We arrived just prior to Hurricane Norma but that didn't stop us from having a fabulous stay at the extraordinary hotel. As soon as the hurricane was over, the hotel was in full operation and the service was top notch like always. The food, accommodations, spa, pools and shopping are the best around. ”

Great visit

Wonderful hotel and great staff. Beach was amazing - Food & Beverage was costly but pricing seems high all along this section of the coast.”

Wonderful resort and staff

My wife and I thoroughly enjoyed our stay at the Viceroy. This property is meticulously maintained and the staff is friendly and professional. Our condo was very spacious and furnished beautifully, and the bathroom with three shower heads a real treat. I had two wonderful massages (hint: ask for Helene!) at the gorgeous spa. Kudos to Montserrat who contacted us in advance, provided information about activities and dining options, and was always available with suggestions. San Jose del Cabo is a 'real' Mexican town (as opposed to the touristy Cabo San Lucas) with numerous dining options, and is just a five minute taxi ride from the resort. A relaxing and pampered stay. ”

Mr & Mrs

The best and most fun of all of San Jose del Cabo and Cabo San Lucas. Well run and great service. ”

Luxurious Stay

The Viceroy Cabo is such a unique, beautiful, 5 star resort. The service was fantastic and the staff were friendly & helpful. The white buildings surrounded by the beautiful blue pools, water & ocean reminded me of the Greek islands and the decor, and restaurants had a modern, sleek Miami vibe. There is also a lot to do outside the resort; we biked into town which was cute (and safe!). I’ve tried quite a few restaurants outside of Viceroy & every single one was amazing.highly recommend the sunset sail & a scuba dive. We will definitely be back! ”

Gorgeous 2 bedrooms with ocean view.

We enjoyed our stay in this stylish resort. The 2 bedroom condo was spacious, so everyone had space and privacy. Gorgeous view! Thank you : )”

Wonderful stay @ the Viceroy

The resort is gorgeous! Truly a unique design and architecture.. Beach and pool always had chairs available with very attentive service and staff. The dining options across the property including in room dining were all excellent. ”

Amazing Staff / ROCKIN RESORT

We had a great stay at Viceroy. The staff was super friendly, professional, attentive and always looking to assist us. The food at the resort was delicious, our 2 bedroom unit was spacious, beautiful and really comfortable. Looking forward to returning soon.”

Fun week in Cabo

This property is stunningly beautiful. The condo had all the necessities, and a great balcony with lovely views. As other reviewers mentioned, I wouldn’t eat on site much. We had dinner at the rooftop restaurant and it was okay, but found much better food elsewhere for the price. We used the gym, also very nice. Had a massage at the spa which was good, but the sauna wasn’t working, and the cold plunge pool was pretty dirty. There isn’t much walkable from the property so we did Uber quite a bit to dinner etc. ”

Awwww - Se CHIC! - Just perfecto!

We simply had an OUTSTANDING vacation! I cannot say enough great things about The Viceroy. First and most important - the people, I’m not sure how everyone could be so nice, kind, smiling, helpful, and simply fun … but they were! Every single person! They remember your name - and made us feel like “family”. The resort is stark white lean, super clean, artistic and hip - just beautiful. If you want fancy/stuffy - this is not for you. If you want an amazing, relaxing, great energy and a beautifully elegant vibe and an A++++ time with 5-Star treatment you’ll love it. The restaurant Cielomar on the roof deck was outstanding - again, great people and great food and drinks. The SPA for massages and “Spa Day”, delightful! We stayed one night in an oceanfront suite - was perfect, clean and good energy. Then a full week in a 2 bedroom oceanfront residence - just perfect. 3 TV’s, washer-dryer, and enough bottled water to last a lifetime. The gym was big and had everything. The pools - many pools were so great! Oceanfront - chaise and service rolling out to the beach too. A quieter area and a more spirited area - choice is good, we went to all! Boring folks - stay elsewhere, all great folks will love The Viceroy. Pool service for food and drinks - just perfect. And the pool bar food was outstanding! Bellman - Conscierge - Front Desk - everyone, and I mean everyone so nice and happy and helpful. Every request was met with over the top grateful service. The bars were great and chill, and even our final breakfast was outstanding. Yes - a PERFECT trip, we just booked our next trip to go back again! The perfect balance of superb service with chill vibe, great people, beautiful rooms - ok, I’ll stop - my fiancé and I both loved it - and we are very seasoned picky travelers. Thanks to everyone at The Viceroy, thanks to the fun friends we met every day, see you soon, you’re all great!”

Loved it!

We loved our stay at the viceroy residences. Very cool sleek hotel and the room was beautiful. ”

Viceroy Los Cabos

Property is gorgeous! Staff is unbelievable at all levels!!! Do your research on room type and ask if sliding doors lock? Very expensive to eat and drink here.”

Viceroy Vacation

Wonderfully different than any hotel/ condo property we've been too. Surrounding you with water in a serene atmosphere. The staff is amazing, the food wonderful.”

Fabulous Property

Loved everything about the Viceroy. It feels like Mykonos, white and sparkly. The staff is very friendly, the restaurants were excellent. The 2 br condo was spacious and elegant.”

San Jose de Cabo

Nice location near town of San Jose on a beautiful non swimmable beach. Modern dramatic architecture , friendly staff and excellent service. Downside is the resort is currently under major renovation with construction noice 6 out of 7 days per week. ”

A Favorite in Cabo!

We visit Cabo several times a year, and even got married there 18 years ago. This property is amazing. Never seemed busy, and a place to relax and enjoy the great food at the on-site restaurants, and great overall service. A bit overpriced (expect $100+ for breakfast for two). Great for adults and couples…but wouldn’t take the kids.”

Great Stay

We had a fantastic stay. The property is beautiful and the service is top notch. ”

Stunning design, short on attention to details

The street side of this property doesn’t do justice to the interior of the resort. Especially at night - simply stunning. We stayed in a first floor unit “ Residence” which we later found out had belonged to the architects brother. Upon entry, it’s an all white, beautifully orchestrated design including Pogenpohl, Miele and high end custom design. Very liveable with exceptions. At first blush, we loved the room - on the corner of the building at the main level, with a huge patio that allows one to simply step off into the reflecting pool - it’s tremendous - and walk to the pool or a number of other shortcuts. Not many people can or do this, but we enjoyed it. The patio itself has a two person spa, a table & seating for 6 and two double mattress size daybeds. We didn’t use the spa tub, but spent every evening on the patio playing games or having dinner. Despite the first floor location, the wings of the resort are angles so there is very good privacy. As we chose the main bedroom off the patio for our stay, at night it became clear that the retracting doors shown on the website floor plan were never built. So this “bedroom” has no privacy. Only a TV that separates it from the living and dining room. And no closets or furniture in the room aside from night tables at the bedside. So we gave the “room” to our adult kids and took the guest room. This room had a bed with a mattress that we swore was a box spring. We came back home with extremely sore backs. The room is spacious, private and has its own thermostat. Both bathrooms are adjacent to the bedrooms rather than en suite. Not always convenient. The washer & dryer turned out to be a single machine that NEVER dried a thing, despite an 8 hour cycle. The laundry room was shown to be an additional bathroom on the plans, but instead is an oversized laundry room that could easily fit 2 dyers if needed. Electrical was another issue. None of the 6 button light switches were labeled, nor was there a homeowner guide nor explanation. So each night was a virtual light show to turn lights on and off. And rarely did a day go by that someone in a shower was at some point showering on the dark. One day none of the lights would come on. We reported it on the way to dinner only to come back to lights that would not turn off!! The Miele dishwasher never worked and we reported it several times. Initially we asked for dishwasher detergent and were told it was not supplied. I thought that odd. The ice maker never worked. The living room TV speakers never worked. One set of burners never worked. The showers leaked badly after every shower. The pool side food was more/ as expensive as other area high end restaurants. Two frozen drinks poolside was $45 including $5 tip. Most gracious staff. The AC worked amazingly well & fast. The view was fantastic. The gym is best I’ve seen in a resort. Free bikes to use until 6p. Game room is top notch - saw two bachelor parties getting ready for their respective weddings using this as a prep space. The rooftop bar is not to be missed. The pools are great for adults but definitely dissuade kids. Hard to explain, but black bottom deep wading pools were a sophisticated vibe that didn’t seem kid-friendly. Only saw two infants all week. (Nice!) Lots of weddings held in the middle of the resort - middle of the walkways and pools - which seemed beautiful but awkward. No privacy and people walking around the ceremony in bathing suits. And we saw 4 weddings in the week we were there. As we stayed in the Residences, I cannot attest to the hotel rooms. While the front desk answers all room calls, it is the Residence Concierge who is ultimately responsible for the Residences. The first day they were quite attentive, after that nothing. With so many issues, we never received any response from the concierge or management to address our concerns. I knew there was a daily resort charge but our room never got serviced. We repeatedly had to call for towels. When I addressed this at check out, they removed the room charge. I’d go back, but better prepared to know what to expect and what rooms to request. Lovely property. ”

Cabo Luxury

Great property, amazing views and ambiance with excellent staff and prompt, friendly service. Great gym facility and art displays. We did have several issues with appliances in the room. Most were addressed immediately, but tv, icemaker, and Miele coffee system had continual problems.”

Best of Cabo San Jose

Stunning architecture, amazing staff and great location close to the old town of San Jose. 4 restaurants - new Dalia restaurant is outstanding. ”

Viceroy stay

Beautiful property with very helpful and attentive hosts. Restaurants and beach were delightful. Would definitely recommend and look forward to visiting again in the future.”

Viceroy Cabo

This is a very modern hotel. The staff is excellent, location great and the pool and beach are really nice. Very nice gym. We only ate at one restaurant for breakfast and lunch. The rooftop bar is a nice place to watch the sunset. ”